Privacy Policy
Cardinlet Jervisbay is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy explains how we collect, use, disclose, and store personal information when you visit our website, reserve a poker table, join a poker tournament, or use our restaurant and bar services.
This policy applies to all visitors to our website and customers of our offline poker venue. We may update this policy from time to time; the latest version will always be available on this page. By using our services, you consent to the practices described in this policy.
Effective date:
Information We Collect
Information You Provide
When you reserve a poker table, book a seat at a poker tournament, or make a dining reservation, we collect information you voluntarily provide, such as your name, email address, phone number, and any preferences or special requests.
- Reservation details including date, time, and number of players.
- Payment information if you pay for a deposit or booking fee.
- Communications you send to us via email or contact forms.
Information Collected Automatically
When you visit our website, we may automatically collect certain technical information, such as your IP address, browser type, device information, pages visited, and the time and date of your visit. This helps us improve our website and understand how visitors interact with our poker-related content.
- Cookies and similar technologies (see Cookies and Analytics section).
- Log files and analytics data.
- No sensitive information is collected automatically.
Information from Third Parties
We may receive information about you from third-party booking platforms or social media if you interact with us through those channels. This information is used only to manage your reservations and improve your experience at our offline poker venue.
- Booking platforms may share your name and contact details.
- Social media interactions may provide public profile information.
- We do not purchase personal information from data brokers.
How We Use Your Information
Purposes of Use
We use your personal information to provide and improve our services, including managing poker table reservations, organizing poker tournaments, processing payments, and responding to your inquiries. We may also use your information to send you updates about upcoming poker nights and special events, but only if you have opted in to receive such communications.
- To process and confirm reservations for real poker tables.
- To communicate with you about your bookings and any changes.
- To improve our website and services based on usage patterns.
- To comply with legal obligations, such as age verification for our 21+ policy.
- To send marketing communications, if you have consented.
Sharing Your Information
Service Providers
We may share your personal information with trusted third-party service providers who assist us in operating our website, processing payments, managing reservations, and sending communications. These providers are contractually obligated to protect your information and use it only for the services they provide to us.
- Payment processors for secure transactions.
- Email service providers for booking confirmations.
- Website analytics providers (see Cookies and Analytics).
Legal Requirements
We may disclose your personal information if required by law, such as in response to a subpoena, court order, or government request, or to protect the rights, property, or safety of Cardinlet Jervisbay, our customers, or others.
- Compliance with Australian law.
- Prevention of fraud or illegal activity.
- Protection of our venue and patrons.
Business Transfers
In the event of a merger, acquisition, or sale of all or part of our business, personal information may be transferred as part of the transaction. We will notify you via email or a prominent notice on our website if such a transfer occurs.
- Notification will be provided.
- Your information remains subject to this policy unless you are notified otherwise.
Data Storage and Security
Storage
Your personal information is stored on secure servers located in Australia. We retain your information only for as long as necessary to fulfill the purposes described in this policy or as required by law. Reservation records may be kept for a reasonable period to manage bookings and comply with legal obligations.
- Data is stored in Australia.
- Retention periods vary based on the type of information.
- We regularly review and delete unnecessary data.
Security Measures
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit, secure access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
- SSL/TLS encryption for website traffic.
- Restricted access to personal information on a need-to-know basis.
- Regular security reviews and updates.
Cookies and Analytics
Your Rights
Access and Correction
You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate, incomplete, or out of date. To make a request, please contact us using the details in the Contact Us section below. We will respond to your request within a reasonable timeframe, usually within 30 days.
- You can request a copy of your personal information.
- You can ask us to correct any errors.
- We may need to verify your identity before processing your request.
Complaints
If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us. We will investigate and respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
- Contact us first to resolve any privacy concerns.
- OAIC website: www.oaic.gov.au
- We take all privacy complaints seriously.
Contact Us
Privacy Contact
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us using the details below. We are committed to protecting your privacy and will respond to all inquiries promptly.
- Phone: +61 (02) 8355 4920
- Email: [email protected]
- Address: 42 Albion Street, Surry Hills, Sydney NSW 2010, Australia
Policy Updates
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. The latest version will always be posted on this page with a new effective date. We encourage you to review this policy periodically.
- Updates will be posted on this page.
- The effective date at the top will be updated.
- Material changes may be communicated via email or a website notice.
This policy was last updated on .